XTN-BA44512 | CUSTOMER SUPPORT & EXECUTIVE OPERATIONS ASSOCIATE at KMC Solutions Inc

About the role

This role is ideal for someone who thrives in a fast paced, entrepreneurial environment and enjoys wearing multiple hats. You will play a key role in ensuring a seamless customer journey while also supporting internal operations and executive coordination. The ideal candidate is polished, detail oriented, adaptable, and confident communicating with international customers and stakeholders. Premium Customer Experience: Be part of a brand committed to delivering a high-touch, personalized customer experience inspired by Swiss standards of quality and service. International Exposure: Work directly with international customers, stakeholders, and leadership across multiple markets and time zones. High-Impact Role: Take on a diverse position that combines customer experience, executive support, and business operations, giving you broad exposure across the organization. Direct Leadership Support: Work closely with the Founder and leadership team, contributing to day-to-day coordination, organization, and operational priorities. Ownership & Autonomy: Take ownership of responsibilities, manage priorities independently, and contribute ideas that improve customer and internal processes. Cross-Functional Experience: Collaborate across customer experience, operations, administration, and other teams, building a well-rounded understanding of the business. Growth Opportunity: Develop valuable experience in an international, fast-paced environment with opportunities to expand your responsibilities as the business grows. Remote & Global Environment: Enjoy the flexibility of working remotely while collaborating with a globally connected team. Key Responsibilities Customer Experience • Deliver high touch customer support across email and social media channels • Maintain the brand’s “Swiss Standard” of customer experience through timely, professional, and personalized communication • Support customers with inquiries related to orders, products, shipping, warranties, returns, and general assistance • Demonstrate cultural awareness and understanding of the Southeast Asian market and customer base • Escalate customer concerns appropriately while ensuring positive resolution and satisfaction Executive & Administrative Support • Assist with calendar management and scheduling for the Founder and leadership team • Coordinate international travel bookings, accommodations, and logistics • Help manage administrative tasks, documentation, and operational coordination • Provide general executive assistance as needed Internal Operations • Support billing and operational administrative tasks • Assist with onboarding coordination for new hires • Provide cross functional support to internal teams when required • Help improve internal workflows and maintain organized processes Qualifications • Previous experience in customer support, executive assistance, operations, or administrative support • Strong written and verbal English communication skills • Experience supporting international customers or global teams is preferred • Highly organized with strong attention to detail • Ability to multitask and manage priorities independently • Comfortable working remotely and collaborating across time zones • Proficient in Google Workspace, Microsoft Office, and communication platforms such as Slack or similar tools • Experience in luxury, ecommerce, retail, or consumer brands is a plus • Previous experience in customer support, executive assistance, operations, or administrative support (social media channels, email, website) • Strong written and verbal English communication skills • Experience supporting international customers or global teams • Highly organized with strong attention to detail • Ability to multitask and manage priorities independently • Comfortable working remotely and collaborating across time zones • Proficient in Google Workspace, Microsoft Office, and communication platforms such as Slack or similar tools • Experience in luxury, ecommerce, retail, or consumer brands is a plus Originally posted on Himalayas