Program Analyst (Data Analyst) at Veterans Health Administration

About the role

The purpose of this position is: to performs duties directly contributing to the administrative management of the healthcare delivery system of one of the largest healthcare systems in the VA. These duties are related to program and policy development, change and change management, innovation and implementation science. This position uses a high degree of analytical ability and specialized knowledge of the principles and practices related to the management of healthcare systems. The incumbent provides enterprise data tracking, trending, analysis, and reporting to support VANTHCS leadership in optimizing productivity, access, workflow, clinic efficiency, and regulatory compliance. Serving as a key analyst and staff advisor to the Executive Director/Deputy Executive Director and Business Office (BO), the position delivers statistical reports, action plans, and performance improvement recommendations using VA analytics platforms and data warehouses (e.g., VISTA, VSSC, Pyramid Analytics, BISL CDW/RDW, SQL, CPRS, Power BI, Excel). Data Collection, Tracking & Reporting Collaborate across clinical and administrative services to analyze healthcare delivery data and produce monthly, quarterly, and annual reports. Build, validate, and distribute reports from VISTA, VSSC, Pyramid Analytics, BISL (Regional & Central) Data Warehouses (CDW/RDW), Microsoft SQL, CPRS, ProClarity, Power BI, Excel. Maintain and interpret datasets such as SAIL, Clinical Reminders, wRVU productivity, Mental Health Treatment Coordinator, Consults, Encounter Activity Action Required, ACRP, PCMM, workload, and ad hoc analyses. Recommend corrective actions to optimize operations; design and implement data quality programs and business practice improvements. Prepare executive-level briefings and dashboards; coordinate approvals for reports requiring signature by the Executive Director/Deputy Executive Director and BO leadership. Validate data accuracy/completeness; reconcile period-over-period variances and explain trends or anomalies. Act as a subject-matter consultant on financial/clinical workload reporting; perform analyses on expenditures, utilization, and demographic trends. Manage tools/applications for data capture and quality improvement; develop studies and summaries to validate inpatient/outpatient workload at the encounter level. Research & Data Analysis Design and deliver reports on PCMM, BHIP, and mental health outpatient access (e.g., wait times, missed opportunities). Evaluate program/clinic performance and efficiency; develop bespoke databases with OI&T, Clinical Applications, and Data Warehouse when needed. Establish performance criteria/standards and analyze data to inform future strategy; leverage local/national sources (VISTA, CPRS, VSSC, ProClarity, Pyramid) to diagnose issues and align with leadership objectives. Program Planning Lead short- and long-range planning in accordance with VA directives; consolidate inputs from subordinate units and propose policy/process revisions. Identify needs and risks; recommend cost-effective operational flexibilities and program realignments (expand/contract/combine/separate) to meet patient needs efficiently. Direct administrative research and management analyses; acquire and present population-based planning data, economic/demographics, patient care, and performance metrics. Develop and coordinate internal review systems to ensure compliance with agency, accrediting, and regulatory requirements. Special Projects Plan and execute high-impact projects for Executive leadership; stand up committees/workgroups, workshops, and cross-agency initiatives. Produce complex analyses and reports; conduct program reviews; develop training priorities and materials; deliver classroom/group instruction. Clinic Access & Efficiency Assess outpatient clinic access, wait times, workflow, and panel sizes; ensure compliance with national/local performance measures. Design/run VISTA, Pyramid, SQL reports and track VSSC/CDW data to monitor mental health clinic access. Identify bottlenecks, recommend solutions, and track impact on availability and patient/provider satisfaction. Partner with clinic chiefs to implement process improvements; provide regular status updates and resource recommendations to leadership. Apply knowledge of applicable laws, regulations, policies, and precedents to plan and evaluate improvements in primary care and mental health clinic operations. Other duties as assigned. Work Schedule: Monday - Friday, 7:30am - 4:00pm, 8:00am - 4:30pm Virtual: This is not a virtual position. Position Description/PD#: Program Analyst (Data Analyst)/PD006270 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/04/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Analyze clinic access, wait times, and workflow; Develop internal review systems to ensure compliance with agency and accrediting bodies. Assess priorities and recommend program expansions or realignments. Gather, analyze, and validate data from multiple systems (VISTA, VSSC, SQL, Power BI) for workload and performance reporting. Research and design reports for mental health access and performance measures. Prepare statistical analyses and trend reports for leadership. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Ph.D. or equivalent doctoral degree, or three (3) full years of progressively higher level graduate education leading to such a degree, or an LL.M. if related that demonstrates the knowledge, skills, and abilities necessary to do the work of this position. NOTE: Transcripts must be submitted with application. Education cannot be credited without documentation.. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of successfully completed education and specialized experience directly related to the work of the position as outlined above that meets the requirements of the position. Only education in excess of a master's or equivalent graduate education may be used to qualify applicants for the GS-11 level. NOTE: If using education combined with specialized experience to qualify, a copy of your transcript is required. The USA Hire Assessments includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.