HUMAN RESOURCES SPECIALIST (EMPLOYEE BENEFITS) at Air Force Personnel Center

About the role

Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information. The primary purpose of this position is to serve as the Benefits and Entitlements trainer and quality control compliance specialist. Responsibilities cover the entire spectrum of benefits and entitlements with the Federal Government. Services are provided worldwide to 160,000 civilian employees. Delivery of these services far-reaching impact for the Air Force and DoD. Plans, develops, executes and evaluates a comprehensive orientation and training program for the front-line benefits counseling and processing staff. Provides continuing education and refresher training for benefits counselors to ensure they stay up to date on any legislative changes regarding benefits policies and processes. Conducts the quality compliance of counselors-in-training (CITs) and seasoned counselors to ensure compliance. Participates in special projects and studies affecting the benefits program. In order to qualify, you must meet the specialized experience requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions, Administrative and Management Positions, 201 Series. SPECIALIZED EXPERIENCE: Applicants must have at least one (1) year of specialized experience at the next lower grade GS-11, or equivalent in other pay systems. Examples of specialized experience includes knowledge and practical understanding of federal personnel management functions, theories, techniques, and the relations of the various personnel disciplines; as well as knowledge of the Directorate objectives, mission, and operating programs and the implications of such on-Air Force civilian personnel management programs. Knowledge of and the ability to apply laws, executive orders, regulations, policies, and concepts pertaining to position classification and position management. Knowledge of the methods and techniques of fact finding, analysis, and resolution of complex problems and the development of concrete action plans to solve problems; also having knowledge of automated data processing functions, techniques, and capabilities and the ability to assimilate and translate the logic of personnel management to the data system. FEDERAL TIME-IN-GRADE (TIG) REQUIREMENT FOR GENERAL SCHEDULE (GS) POSITIONS: Merit promotion applicants must meet applicable time-in­-grade requirements to be considered eligible. One year at the GS-11 level is required to meet the time-in-grade requirements for the GS-12 level. TIG applies if you are in a current GS position or held a GS position within the previous 52 weeks. NOTE: Applicants applying as VEOA candidates who are current GS civil service employees or are prior GS civil service employees within the past 52 weeks must also meet time-in-grade requirements. KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas: A sound theoretical knowledge and practical understanding of federal personnel management functions, theories, techniques, and the relations of the various personnel disciplines; as well as knowledge of the Directorate objectives, mission, and operating programs and the implications of such on-Air Force civilian personnel management programs. Knowledge of and the ability to apply laws, executive orders, regulations, policies, and concepts pertaining to position classification and position management. Knowledge of the methods and techniques of fact finding, analysis, and resolution of complex problems and the development of concrete action plans to solve problems; also having knowledge of automated data processing functions, techniques, and capabilities and the ability to assimilate and translate the logic of personnel management to the data system. Ability to establish performance goals and assess progress toward their achievement. Ability to train and work effectively with widely diverse individuals and groups, as well as possessing the ability to communicate effectively with others, both orally and in writing, in working out solutions to problems or questions relating to work. Ability to represent the activity both within and outside the organization, and to gain support for the program goals. PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.