JO-202547: Customer Service Representative at KonnectHub

About the role

This is a remote position. What You'll Be Doing Respond to customer inquiries and complaints via phone, email, and chat in a professional and courteous manner Troubleshoot and resolve customer issues in a timely and effective manner Maintain accurate records of customer interactions and follow-up actions Provide feedback and recommendations to management to improve customer experience. Collaborate with cross-functional teams to ensure seamless customer service Continuously learn and stay up-to-date with company policies, products, and services Requirements What We're Looking For At least SHS Graduate or High school diploma (Old Curiculum) with six months of relevant experience preferred Courteous with strong customer service orientation or College Undergrad or College Graduate. Strong computer navigation skills and PC Knowledge Ability to effectively communicate, both written and verbally Dependable with strong attention to detail Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly Tolerance for repetitive work in a fast-paced, high production work environment Ability to work as a team member, as well as independently Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner Ability to rotate shifts, as needed Based on location and/or program, additional experience/skills may be required Originally posted on Himalayas