Operations Engineer at Sysco

About the role

JOB DESCRIPTION Operations Engineer      The Big Picture    Sysco LABS is the Global In-House Center of Sysco Corporation (NYSE: SYY), the world’s largest foodservice company. Sysco ranks 56th in the Fortune 500 list and is the global leader in the trillion-dollar foodservice industry.       Sysco employs over 75,000 associates, has 337 smart distribution facilities worldwide, and over 14,000 IoT-enabled trucks serving 730,000 customer locations. For fiscal year 2025 that ended June 29, 2025, the company generated sales of more than $81.4 billion.       Sysco LABS Sri Lanka delivers the technology that powers Sysco’s end-to-end operations. Everything we do at Sysco LABS supports Sysco’s Purpose of “Connecting the world to share food and care for one another”, and our work directly impacts millions of food consumers in a trillion-dollar, global industry.       For more information visit: www.syscolabs.lk     The Opportunity  We are currently on the lookout for a Technical Operations Engineer to join our team.   Responsibilities:  Troubleshooting and resolving technical issues within SLAs  Monitoring application performance using DataDog; diagnose and address anomalies  Working closely with end-users and engineering teams to ensure efficient issue resolution  Documenting incidents and findings in postmortems to contribute to continuous improvement efforts  Automating routine tasks to improve efficiency and prevent recurring issues  Identifying opportunities to enhance service management processes by streamlining workflows and reducing manual tasks  Providing 24/7 support on a rotating roster to ensure continuous application availability    Requirements:  A Bachelor’s Degree in Software Engineering or related field  1–2 years of experience in technical application support, preferably with e-commerce or web applications  Troubleshooting skills across front-end and back-end web applications, including APIs, networking, and connectivity issues  Familiarity with web technologies such as Node.js and React.js for collaboration with development teams  Knowledge of AWS, Linux, networking fundamentals, and SQL  Basic scripting abilities in Shell or Python to automate tasks  Introductory knowledge of NoSQL databases and Kafka Streams/event-driven processing  An understanding of modern application architectures such as microservices and client-server models  Experience with incident management and ticketing tools like ServiceNow  The ability to perform sanity tests and support root cause analysis with guidance  Exposure to monitoring and logging tools (e.g., Datadog) is a plus  Strong analytical, problem-solving, and communication skills for cross-team collaboration  An eagerness to learn, adapt, and contribute to workflow automation and process improvements  AWS Certified Solutions Architect and ITIL certification are advantageous  Experience with tools like Power BI or Tableau to generate insights and support data-driven decisions for system optimization are advantageous  Experience in Mobile Device Management (MDM) tools, Vulnerability management tools will be an added advantage     Benefits:   Performance-based annual bonus  Performance rewards and recognition  Agile Benefits - special allowances for Health, Wellness & Academic purposes  Paid birthday leave  Team engagement allowance  Comprehensive Health & Life Insurance Cover - extendable to parents and in-laws  Overseas travel opportunities and exposure to client environments   Hybrid work arrangement   Sysco LABS is an Equal Opportunity Employer