Senior Service Designer - 10918966 NL at ITproposal

About the role

Senior Service Designer Location: Amsterdam, Netherlands Employment Type: Contract / Freelance Start Date: 1 October 2026 Duration: 6 Months Experience: 8–10 Years Domain: Product / User Experience Role Overview We are seeking an experienced Service Designer who can combine hands-on user research and design with stakeholder facilitation and strategic thinking. You will work alongside an existing Product Designer and Development Team to shape and validate upcoming solutions before they enter the delivery phase. The role requires someone who can operate comfortably at both a strategic and hands-on level within a complex, cross-functional environment. Key Responsibilities User Research Conduct qualitative user research and gather actionable insights. Conduct key-user interviews and validation sessions. Perform user testing with end users at operational locations. Collaborate with Business Process Analysts (BPAs) to gather and analyse user insights. Translate research findings into practical design recommendations. Service & Experience Design Define future user journeys and service concepts. Design and validate upcoming features before development begins. Ensure proposed solutions are conceptually sound and aligned with user needs. Identify opportunities to improve existing services and user experiences. Support the integration of existing applications into CrewPlanner. Design Thinking & Facilitation Facilitate Design Thinking workshops and co-creation sessions. Align business and technical stakeholders around user needs and proposed solutions. Encourage a user-centred approach to decision-making. Facilitate discussions between cross-functional teams and drive alignment. Roadmap & Strategy Contribute to future product and service roadmaps. Provide design input into: New features New user groups Service improvements Integration of existing applications Help shape solutions before they move into development and delivery. Essential Skills 8+ years of relevant experience in Service Design / User Experience. Strong experience conducting qualitative user research. Key-user interviews and user validation. User testing and insight analysis. Service and journey design. Design Thinking and workshop facilitation. Stakeholder management and facilitation. Experience translating research insights into actionable solutions. Experience working within cross-functional Business & IT teams. Strong strategic and hands-on design capabilities. Excellent English communication skills. Desirable Skills Experience with enterprise or operational systems. Experience working with crew management or workforce management platforms. Experience with application and system integration. Understanding of the Dutch language. Experience working in complex organisational environments. Key Competencies Strong strategic thinking and problem-solving skills. User-centred mindset. Excellent stakeholder management. Strong facilitation and workshop leadership skills. Excellent qualitative research capabilities. Ability to translate complex user insights into practical solutions. Strong communication and presentation skills. Ability to work effectively across business and technical teams. Comfortable balancing strategic thinking with hands-on delivery. Collaborative, proactive, and adaptable approach. Apply now if you are an experienced Service Designer with a strong background in user research, stakeholder facilitation, and service design within complex enterprise environments. Originally posted on Himalayas