Customer Support Assistant Manager - Ajmer at FudMe

About the role

This is a remote position. We are looking for aCustomer Support Assistant Manager to deliver top-notch customer support and spread this concept throughout the company. The objective is to maintain the department's profitability and efficiency while raising customer happiness, loyalty, and retention rates and meeting their expectations. Responsibilities Enhance the customer experience, engage customers, and support organic growth Take responsibility for consumer complaints and see them through to completion Establish a clear mission and implement techniques geared towards achieving it. Maintain thorough records and record your interactions with customers. Keep abreast of market developments and employ best practices as necessary. Utilise assets and manage resources to meet both qualitative and quantitative goals. Keep a clean workflow in accordance with priorities. Requirements Excellent understanding of management techniques Proficiency in English Knowledge of customer service tools, databases, and software at a working level Ability to lead and strategize Well-developed client-facing and communication abilities Advanced multitasking and troubleshooting abilities Prior experience in Digital Marketing Agency will be preferred Available to work as per EST time 9:00am - 5:30pm Benefits Friendly Environment Guaranteed Growth Originally posted on Himalayas